Shipping and Delivery Policy

Shipping and Delivery Policy for Circuit Buddy

Last Updated: 28 November 2024

1. Introduction

At Circuit Buddy, we are committed to providing reliable and timely delivery of your orders. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website.

2. Order Processing

  • Processing Time: Orders are processed within 5 to 7 working days after payment confirmation.
  • Business Days: Our business days are Monday to Friday, excluding public holidays.

3. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping options to meet your needs, including standard and express shipping. The available shipping methods will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total shipping cost will be displayed at checkout.

4. Delivery Times

  • Estimated Delivery Time: Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided at checkout.
  • Delays: While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as customs processing or carrier delays. We will notify you of any significant delays.

5. International Shipping

  • Availability: We offer international shipping to select countries. Please check the list of available countries at checkout.
  • Customs and Duties: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

6. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
  • Tracking Updates: Tracking updates may take 24-48 hours to appear. If you do not receive tracking updates, please contact our customer support team.

7. Address Changes

  • Updating Address: If you need to change the shipping address after placing an order, please contact us immediately at +27 82 850 3275 / info@circuitbuddy.net. We will do our best to accommodate changes before the order is shipped.
  • Incorrect Address: Circuit Buddy is not responsible for orders delivered to incorrect or outdated addresses provided by the customer. Please ensure your shipping address is accurate at the time of purchase.

8. Shipping Restrictions

  • Restricted Items: Certain items may be restricted from shipping to specific destinations due to local regulations. We will notify you if your order contains restricted items.
  • PO Box Addresses: We do not ship to PO Box addresses. Please provide a physical address for delivery.

9. Lost or Damaged Orders

  • Lost Orders: If your order is lost in transit, please contact us at +27 82 850 3275 / info@circuitbuddy.net. We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
  • Damaged Orders: If your order arrives damaged, please retain all packaging materials and contact us immediately. We will arrange for a replacement or refund as appropriate.

10. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

+27 82 850 3275 / info@circuitbuddy.net